Swainsboro, Georgia-based Citizens Bank of Swainsboro ($217 million in assets) experienced a period of increased expansion in the southern Georgia region, which resulted in the addition of new bank branches. Now, with a larger presence and a stronger demand for printing and processing of statements, the bank saw the need to hire a third-party vendor to streamline the production of these documents and create a more cost-efficient practice.
“Growth is always a good thing for a bank to experience, but growth also presents new challenges for a bank to conquer,” said Carneage Young, Vice President of Information Technology – Citizens Bank of Swainsboro. “One of the challenges we faced centered on our statement printing and processing workflow. The workflow worked well with the previous volume of statements we needed to process, but again, with our recent growth, this practice needed to change.”
Solution:
Citizens Bank of Swainsboro conducted a search for the best vendor to handle its statement printing and processing, and selected HC3 for the job with a full conversion occurring January 2018.
HC3’s record of ensuring quality, providing strong customer support and maintaining its headquarters in nearby Birmingham, Ala. made the company Citizens Bank of Swainsboro’s top choice.
“Our account representatives were with us every step of the way. We received a roadmap explaining how the conversion would occur and the account representatives walked everyone through it to ensure that there were no missing pieces or loose ends,” said Young.
HC3 worked closely with Citizens Bank of Swainsboro to understand the banks goal and design a statement that would best communicate the information the bank needed to share in an easy, readable format that customers would appreciate. Through HC3, Citizens Bank of Swainsboro successfully onboarded a fully revamped communication strategy for presenting statements to customers in a more streamlined, visually pleasing manner.
Results:
Today, Citizens Bank of Swainsboro benefits from time savings and greater efficiency from HC3’s statement printing and processing help.
“With HC3, we are now able to send 10,000 statements at a time as opposed to doing the same across multiple weekdays,” said Young. “This saves our staff time and enables them to focus on other areas of the business that further ensure our customers receive the best quality of service possible.”
Citizens Bank of Swainsboro understands statement solutions are just as important as other products in the bank. Customers still expect printed bank statements and want to clearly understand what is presented to them in the statement. HC3’s document optimization delivers on this expectation, leaving both bank and bank customer satisfied.
“Now two years into our relationship with HC3, I can say that their partnership is paramount to maintaining a successful banking experience for our customers,” said Young. “HC3 values and commitment to service resembles that which Citizens Bank of Swainsboro holds. Our customer’s information is secure, and they have our best interest in mind. HC3’s on-time delivery, and customer service showcases they are a vendor worth partnering with.”